{ "source": "Adapted for replacement parts from Coastal Saunas' published Terms and Conditions of Sale, FAQ and About pages (coastalsaunas.com/terms.html, /faq.html, /contact.html), retrieved 2026-10-22.", "updated": "2026-10-22", "service_provider": { "name": "Coastal Saunas (Greenwave Wellness Inc)", "address": "466 N Coast Hwy 101, Encinitas, CA 92024 (showroom by appointment only)", "phone_sales": "800-327-5122, press 1", "phone_service": "800-327-5122, press 2", "email": "sales@coastalsaunas.com", "url": "https://coastalsaunas.com/" }, "shipping": { "title": "Shipping", "summary": "Free shipping to anywhere in the United States. Orders ship within 3–5 business days of payment and usually arrive within 5 business days, with tracking.", "free_shipping_country": "US", "handling_days": [3, 5], "transit_days": [1, 5], "points": [ "Free shipping to all 50 states. We ship within the United States only.", "Parts ship within 3–5 business days after your order is paid, or after fitment is confirmed for parts that need factory verification.", "Delivery coast to coast usually takes about 5 business days. You get tracking information as soon as your order ships.", "Oversized items (the glass door assembly and wall panels) ship by freight carrier with free liftgate service. Someone must be available to sign for freight deliveries.", "Bulky items can also be picked up by appointment in the San Diego area; ask when you order.", "Inspect your package on arrival. If anything is damaged in transit, note it on the delivery receipt and contact us so we can replace it." ] }, "returns": { "title": "Returns", "summary": "90-day returns with a return authorization (RMA) number, in original packaging. Refunds are issued after the part is received and inspected. Wrong or defective parts are replaced at our expense.", "return_days": 90, "buyer_pays_return_shipping": true, "points": [ "You can return a part within 90 days of delivery.", "Contact us first for a return merchandise authorization (RMA) number. Returns sent without an RMA number can't be accepted.", "Return the part in its original packaging. You pay return shipping and assume the risk of loss in transit.", "Your refund is issued once the part is received, inspected and found free of damage.", "If a part arrives defective, damaged, or isn't what was described, we'll replace it or arrange the return at our expense.", "Parts installed and then damaged by misuse, alteration or exposure to weather can't be returned." ] }, "warranty": { "title": "Warranty", "summary": "Coastal Saunas' lifetime warranty covers heater panels, electrical components and cabinetry. Stereo, TV and light bulbs carry a 1-year manufacturer warranty. Outdoor covers: 1-year labor, 5-year limited.", "points": [ "Heater panels and electrical components (power supply, keypad control, wiring): lifetime warranty through Greenwave Wellness Inc (Coastal Saunas) against defects in materials and workmanship.", "Wood cabinetry parts (benches, wall panels, door): lifetime warranty against defective material or workmanship. Minor stress cracks from normal wood expansion and natural darkening of the wood over time are normal and not covered.", "Bluetooth stereo, TV, CD/DVD/LCD units and all light bulbs and LED lights: 1-year manufacturer warranty. During that year the seller may repair or replace the unit, or refund its cost.", "Sunbrella outdoor covers: 1-year labor, 5-year limited warranty.", "Warranty repairs: labor at the factory is free during the warranty period. You ship the warranted part to the factory, or ask for a replacement part to be shipped to you where that's possible.", "The warranty covers the original purchaser, isn't transferable, and requires proof of purchase.", "The warranty is void if the part or sauna has been misused, altered, or left exposed to the weather.", "Warranty and factory service: Coastal Saunas service department, 800-327-5122, press 2." ] }, "privacy": { "title": "Privacy", "summary": "We collect only what's needed to answer your request and ship your order, share it only with the companies that process it, and never sell it or add you to a mailing list.", "points": [ "What we collect: your name, phone, email, shipping address, your sauna's brand and model, the problem you describe, and the parts you ask about. Photos you attach are described by file name and size only.", "Why: to answer your request, check fitment, take payment and ship your order. We don't add you to a mailing list and we don't sell or rent your information.", "Who receives it: Coastal Saunas, which fills orders and handles warranty service; Stripe, which processes card payments (we never see or store your card number); Resend, which delivers our order emails; and Vercel, which hosts this site and counts visits without cookies.", "On your device: if you leave “Remember my details” ticked, your contact details are saved in your own browser so the forms fill in next time. Untick it, or use “Forget them”, to remove them.", "To see, correct or delete what we hold about you, email sales@erp-access.com." ] }, "terms": { "title": "Terms of sale", "summary": "Prices are in U.S. dollars and may change until your order is confirmed. Parts that need factory verification are confirmed before you pay. Shipping, returns and warranty follow the policies on this site.", "points": [ "Prices are list prices in U.S. dollars. Card payments are processed by Stripe; quote requests are confirmed by reply before any payment.", "Parts marked “spec needs factory verification” are checked with Coastal Saunas' service department before your order is confirmed. Electrical parts are never substituted across voltages.", "Shipping, returns and warranty are covered by the Shipping, Returns and Warranty policies on this site.", "We aren't responsible for damage or injury caused by misuse of a part or sauna. Follow the installation and safety instructions for your sauna.", "Nothing on this site is medical advice. Ask your physician before using a sauna for health reasons." ] } }